I have received my order can I change my mind and ask for a refund?

No, however we may, at our discretion offer you and exchange or a credit, provided that you adhere to the following..

(a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we do not offer refunds however we may, at our discretion, offer you an exchange or a credit, provided that:

(i) You notify us within 5 days days of receipt.

(ii) The following conditions are satisfied:

Please note that items such as exercise mats, boxing gloves or mitts, and shoes cannot be returned after use due to hygiene reasons. Likewise second hand / products that have been used, cannot be returned due to hygiene reasons. All goods must be returned in as new condition (not used, inflated, etc) with original labels, packaging and any accessories (such as charts, DVDs, pumps), manuals, documentation and registration that were included in the delivery of the product.

All returns or exchanges must be accompanied by a RA (Return Authorisation) number issued by our Customer Service Team, and will only be issued for customers who purchased the product directly from AKS Fitness Equipment.

No product will be accepted without a RA number.

Goods are to be returned to us at your expense within 14 days of an RA (Return Authorization) number being issued to you. If you misplace this RA number, then simply contact us and we can retrieve or re-issue your RA number.

Freight costs are to be paid by you for return the items. Registered Post or Courier is advisable that the items are signed for on delivery at the Warehouse and COD is not accepted. Please contact us at info@aksfitnessequipment.com.au, contact page or our helpful AKS Fit Bot.